Thursday, May 2, 2019
9:00 – 12:00
Registration Fee: $50

Presenters

Tony Mottershead, James Stroud, Jessica Gish & Ryan Reyes

Background

The Health Quality Council of Alberta (HQCA) brings the voice of clients, residents, and families to providers through its surveys in long term care, supportive living, and home care. The information in these surveys offer opportunities to explore improvements related to the delivery of person-centered care within facilities, organizations and the greater continuing care system. These survey tools, used in combination with specific quality improvement principles and practices (e.g., Design Thinking, Plan-Do-Study-Act cycles), can be used to identify opportunities, and develop a plan, for actionable improvement. The goal of this workshop is to advance understanding about how information about experience can be used to inspire actionable improvement within a facility, organization or larger care system.

Purpose

  • Advance understanding about how information about experience that includes survey data can be used to identify priorities for quality improvement;
  • Apply quality improvement principles, tools, and practices to develop a plan for actionable improvement;
  • Discuss how evidence can be generated to learn whether changes that are implemented result in an improvement;
  • Reflect on evidence available in one’s jurisdiction and opportunities for actionable quality improvement.

Learning Outcomes

At the end of this workshop participants will have a better understanding of the following:

  1. How can experience survey data be used to identify quality improvement priorities to improve outcomes for residents/clients and families?
  2. What are some quality improvement principles and tools that can be used to identify priorities and develop an actionable quality improvement plan?
  3. How can evidence be generated to learn whether the changes that are implemented result in an improvement?

Format

Interactive workshop that begins with knowledge transfer followed by: 1) the examination of sample data reports, using Alberta examples, to develop skills in data interpretation and the use of evidence to inform quality improvement, and 2) a simulation activity that develops an actionable plan using quality improvement principles and tools.